Customer Service (15 credits)
Customer service online learning material for business qualification students. A comprehensive understanding of customer service in practice.
The Customer Service online learning material is designed for business vocational qualification students. The material provides a comprehensive understanding of the significance and implementation of customer service. Students learn to prepare for customer service, understand the stages of the service and purchasing process, and develop the customer experience. The material covers customer communication across different channels, data protection, and digital skills. Practical competence is built through avatar conversation exercises where students practice different customer service skills. The material also includes English and Swedish language exercises.
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Content Overview
The Role of Customer Service
Customer service's role in business, building positive customer experiences, and service quality.
Service and Purchasing Process
Stages of the service and purchasing process, identifying customer needs, and making solution proposals.
Customer Communication
Professional communication across channels — face-to-face, phone, email, and chat.
Data Protection and Digital Skills
Data protection fundamentals in customer service, leveraging digital tools, and responsible practices.
Simulation Exercises
Avatar conversation exercises based on real customer service situations — practice safely before real customer encounters.
Language Learning
English and Swedish exercises for developing professional customer service vocabulary and communication.